The Balanced Mom Method Coaching Agreement

Between: Built By Balance Coaching (“Coach”or “Company”)

&

Client: 

1. Overview

This Agreement outlines the terms of online coaching services provided by Built By Balance Coaching.

By signing, the Client confirms that they are voluntarily entering into a 16-week coaching relationship focused on fitness, nutrition & lifestyle guidance.

Coaching includes education, structure, accountability & support, not medical, psychological or therapeutic treatment.

All services are provided online.

2. Program Details

Program Name: The Balanced Mom Method

Duration: 16 weeks total, including a required 1-week Observation Week at the start

Renewal Options: Extend for another 16 weeks at a loyalty or discounted rate Transition to the Graduate Program

Includes:

• Customized strength & hybrid meal-plan + tracking nutrition system

• Weekly or bi-weekly Friday check-ins via the MyCoachAi app

• In-app messaging during business hours

• Access to resources (recipes, grocery lists, guides)

• Optional monthly coaching call (booked in app)

3. Payment & Billing

Payment Schedule:

• 1st payment: Upon sign-up (secures Early Access spot)

• 2nd: February 1, 2026

• 3rd: March 1, 2026

• 4th: April 1, 2026

• No payments in December or January.

All payments are final & non-refundable once the program begins.

If the Client cancels early, the remaining balance for the 16-week term becomes due immediately.

Late / Failed Payments: If a payment fails, access to coaching, resources & app support will be paused until payment is resolved.

4. Program Start Date

Your official program start date is January 5, 2026.

This includes access to December prep materials, onboarding the week of December 15 & full coaching starting January 5.

5. Communication & Check-Ins

Business Hours:

• Monday - Friday: 8:30 AM – 4:30 PM (Atlantic)

• Saturday: Off

• Sunday: Limited (prep-day messages only)

Messages are reviewed twice daily (around 11 AM & 3:30 PM).

Response time is within 24 hours on business days.

Check-Ins:

Weekly on Fridays

Feedback delivered within 24 - 48 hours (Fri - Mon)

Missing two consecutive check-ins without communication may result in a coaching pause.

Calls:

Optional monthly coaching call (20 minutes) booked 24 hours in advance.

No-shows without notice are forfeited until the following month.

Coach Availability:

Built By Balance observes up to 3 weeks of vacation per year. Clients receive programming & resources in advance to stay on track during these times. There will be no check-ins during this time.

6. Client Responsibilities

Client agrees to:

• Communicate honestly about goals, challenges & health changes

• Complete weekly check-ins & assigned tasks

• Track workouts, steps & nutrition to the best of their ability

• Follow safety & form instructions provided in the program

• Respect communication boundaries & timelines

Failure to engage consistently may impact results & could result in coaching being paused or ended.

7. Refunds & Cancellations

Payments are non-refundable once the program begins.

If Client chooses to end coaching early, the remaining balance of the agreed 16-week program is due immediately.

After the 16-week term, Client may cancel anytime with a minimum one-week written notice before the next billing date.

Cancellations must be made via email (not DM or text).

8. Confidentiality

Both Parties agree to maintain strict confidentiality of all coaching materials & communication.

This includes but is not limited to: programming, nutrition resources, videos & educational content.

Clients may not share, copy or distribute these materials for personal or commercial use outside this program.

9. Liability & Assumption of Risk

Client understands that all exercise & nutrition recommendations involve inherent risk.

By signing, Client affirms that they are physically & mentally capable of participating safely in exercise & nutrition programs.

Client voluntarily assumes full responsibility for their participation & releases Built By Balance Coaching, Courtenay MacDonald & any affiliates from any & all claims or damages that may arise.

10. Nutrition Disclaimer

Courtenay MacDonald is a Certified Nutrition Coach (PN Level 1) & ISSA Personal Trainer, not a registered dietitian or medical professional.

All nutritional guidance is for general wellness education only & is not intended to diagnose, treat or cure any medical condition.

Clients with medical or dietary concerns should consult a qualified health provider before beginning.

11. Photo & Testimonial Consent

Photos, videos & testimonials may be used for marketing or educational purposes only with written permission.

Clients may change this preference at any time by submitting a written request.

All shared content will respect Client privacy & never include personal details without consent.

12. Non-Disparagement

Coach & Client agree to maintain professional respect throughout & after the program.

Neither Party will post, publish or share negative or defamatory remarks about the other in any form.

13. Termination

Built By Balance Coaching reserves the right to terminate this agreement at any time for non-payment, inappropriate behaviour or consistent failure to participate.

Client will be notified in writing & any outstanding balance will be due immediately.

14. Entire Agreement

This Agreement represents the full understanding between Coach & Client & supersedes all prior agreements, verbal or written.

Amendments must be made in writing & signed by both Parties.

15. Signatures

By signing below, both Parties acknowledge that they have read & understood this Agreement & voluntarily agree to all terms.

BUILT BY BALANCE COACHING

Courtenay MacDonald

Owner & Coach

info@builtbybalancecoaching.com